About Us
Welcome to Asterrfold
Thank you for visiting Asterrfold.
Asterrfold is operated by Hangzhou Jiuban Technology Co., Ltd.
Hangzhou Jiuban Technology Co., Ltd. is the legal company responsible for operating asterrfold.com and managing the store's business activities, including product sales, order processing, payment-related inquiries, shipping arrangements, customer service, returns, refunds, and after-sales assistance.
We aim to make shopping straightforward by providing clear product descriptions, accessible store policies, and helpful customer support.
About Asterrfold
At Asterrfold, we bring together products selected with everyday usefulness, quality, and thoughtful design in mind.
Our approach extends beyond the products we offer. We value clear communication, transparent purchasing information, and dependable assistance throughout your shopping experience.
Our priorities include:
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Providing accurate product descriptions to support informed purchases;
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Making the ordering process simple and easy to follow;
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Explaining shipping, returns, refunds, and other service conditions clearly;
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Helping customers resolve questions before and after their orders arrive.
Information about delivery, returns, refunds, and purchases is available in our Shipping Policy, Return & Refund Policy, and Terms of Service. Our Privacy Policy explains how personal information is collected and handled.
Customer Support
Please contact our customer support team if you need help with:
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Product details or questions before purchasing;
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Order confirmations, order status, or order-related requests;
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Payment or checkout difficulties;
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Shipping updates, tracking, delays, or missing packages;
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Return requests and refund inquiries;
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Items that arrive damaged, defective, incorrect, or materially different from their descriptions.
Customer Support Email:
service@asterrfold.com
Customer Support Phone:
+8619921607721
Customer Service Hours:
MondayβFriday, 9:00 AMβ6:00 PM Pacific Time (PT)
For order-related questions, please include your order number and a description of the issue. Where relevant, photographs of the item or packaging can help us review your request.
For return requests, please contact customer support for the applicable return instructions and return address before sending an item. The business address listed below should not be treated as a return address unless our team confirms it for your request.
Business Information
Brand Name:
Asterrfold
Legal Company Name:
Hangzhou Jiuban Technology Co., Ltd.
Website:
asterrfold.com
Business Address:
Room 421, 4th Floor, Building 8, No. 30 4th Avenue, Baiyang Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province, China
Customer Support Email:
service@asterrfold.com
Customer Support Phone:
+8619921607721
Customer Service Hours:
MondayβFriday, 9:00 AMβ6:00 PM Pacific Time (PT)
Asterrfold is operated by Hangzhou Jiuban Technology Co., Ltd.
We appreciate your interest in Asterrfold and remain committed to providing clear information, accessible customer support, and assistance throughout your shopping experience.